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At Thrustmaster, we are committed to providing high-quality service to ensure our users enjoy the best possible experience with our products.
Our support service follows a circular economy approach: we assist our users throughout the entire life cycle of their product. To achieve this, we offer free resources to help you become self-sufficient, as well as remote assistance, spare parts delivery, and repair services depending on your geographic location.
🔍 Answers at Your Fingertips
Need help installing your product? Have a question about compatibility with a game or another accessory? Experiencing an issue with your product?
Each product has a dedicated page on this site with resources to answer all your questions:
📘 User Manual
🎮 Button Mapping and Game Settings
💻 Software and Updates
❓ Knowledge Base and FAQ
🎬 Tutorial
⚙️ Easily Replace a Part*
Need to replace a part? Find the part you need in our online store.
🔍 Identify the required part
🛒 Order online
💬 Installation help
Replacement parts come with a tutorial to make repairs simple and quick.
*Availability depends on geographic location
🔧 Repair (subject to geographic availability)
Does your device require more extensive intervention? Can’t find the source of the problem or the spare part you need? We offer repair services performed by our qualified technicians.
🛠️ Repairs in our workshops
📘 Fixed-price repair for out-of-warranty products
🚀 Fast turnaround times
🗺️ Geographic Availability:
Repair services are currently limited to certain regions, but we are constantly working to make them accessible to more areas.
When you submit your request, our team will check whether intervention is possible in your region. If repair is not yet available in your area, we will assist you with remote support or spare parts delivery.
💬 Our Support Team Is Here for You
Still have questions after reading our articles? Problem not resolved? Our experts are here to help you, wherever you are.
🌐 Remote diagnostics via email, chat, or phone
🤝 Assistance with configuration, installation, or troubleshooting
Contact us directly via our online form:
